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1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
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2. What if I prefer to order over the phone, as opposed to online?
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3. Is the ordering process secure?
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4. Why am I having trouble adding products to my shopping cart?
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5. Why am I having trouble changing the quantities of items in my shopping cart?
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6. When will you charge my order to my credit card?
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7. I can't seem to find a product I am looking for. Any suggestions?
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8. If I cannot find a specific item, can I place a special order?
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9. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
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10. Can I pay with PayPal?
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11. Please explain how I can find my credit card security code (CVV2)?
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12. Do you offer color cards?
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13. What is 1 Click Checkout and how does it work?
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14. How does the UK Value-Added Tax (VAT) affect my orders?
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15. Will you be collecting sales tax on my order?
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16. Can I pay with a personal check or money order instead of using a credit card?
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17. Will Jimmy Beans Wool wind my yarn for me?
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1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
- Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
- We have also been approved for the BBB Online Reliability Seal program.
- Please take a look at the BBB Online Reliability Requirements here. You can view the status of our account by clicking on this logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
- We use Sectigo for our secure encryption requirement for every page and element of our website. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You can check the validity of our account, business, and SSL certificate by clicking on lock in your browser address bar.
- We are approved by TrustedSite (formerly Mcafee Secure) website security verification programs. TrustedSite helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
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2. What if I prefer to order over the phone, as opposed to online? Feel free to call us to place orders over the phone. Please contact us.
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3. Is the ordering process secure? Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans Wool and we do everything we can to protect you.
- The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
- You can see in your browser address bar that the URL on our website always starts with "https://www.JimmyBeansWool.com/". This shows all information transferred between your browser and our server is securely encrypted and, therefore, cannot be read by any third party.
- You can also right click and view the "properties" from any page on our website. From the properties window, you can view information about the SSL certificate being used and see the status is "OK".
- We use Sectigo for our secure encryption requirement for every page and element of our website. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You can check the validity of our account, business, and SSL certificate by clicking on lock in your browser address bar.
- We are approved by TrustedSite (formerly Mcafee Secure) website security verification programs. TrustedSite helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
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4. Why am I having trouble adding products to my shopping cart? You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.
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5. Why am I having trouble changing the quantities of items in my shopping cart? Make sure you change the value in the quantity column and click the "update quantity" link just under that field. This will update the quantity for that line item.
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6. When will you charge my order to my credit card? We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.
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7. I can't seem to find a product I am looking for. Any suggestions? We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us
- At the top of the site there is a drop-list saying "shop by manufacturer" in the upper right left corner. Click on this list to search by manufacturer.
- Click on a header across the top such as "yarn", "needles", "patterns", etc. This will take you to the home page for that product type where you can search based on a number of criteria, or by typing in any words you would like
- While on a product page, a number or related products will appear on the left and right hand sides. Click on any of these products to view their details!
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8. If I cannot find a specific item, can I place a special order? Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.
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9. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer? Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart, it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.
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10. Can I pay with PayPal? Yes. There is a PayPal option available in our checkout process. You can choose the "check out with PayPal" option from either step 1 or step 3 (of 5) in the checkout process. You will be taken to the PayPal site to enter your PayPal login information. Please double check your shipping address in the PayPal system as this is where we will ship your order. After reviewing the order on the PayPal site, you will be brought back to our site to verify that the final order summary (complete with your shipping and tax totals) looks correct prior to actually submitting your order to us.
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11. Please explain how I can find my credit card security code (CVV2)? Your credit card security code, also known as the CVV2 code, is an added security feature to help protect you against online fraud. It is a 3 or 4 digit number appearing on your credit or debit card, next to your regular card number. The credit card security code helps protect both you and us against credit card fraud.
How to locate your card security code (CVV2):
If you are using Visa, Mastercard, or a Discover card, the code is a 3 digit number and is shown on the back of your card on the signature bar.
If you are using an American Express card, the code is a 4 digit number and is shown on the front of your card usually on the upper right hand side.
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12. Do you offer color cards? Yes, we do offer this service. Our handmade color samples include only solid or semi-solid yarns, however; we are unable to do this with any of our variegated yarns. Here are the prices and options:
The first 5 snips are free, with each additional sample being $0.50; we can send you up to 10 additional snips (15 total with the free samples) with free shipping.
The max is 20 snips (25 total with the free samples) for a flat rate of $10.00 plus $2.00 for shipping.
Since these color cards are handmade by us, we are unable to offer the entire collection.
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13. What is 1 Click Checkout and how does it work? 1 Click Checkout allows you to enter your account login information and complete your order immediately with the address and shipping options stored in your account.
In order for you to have the option to use 1 Click Checkout, your account needs to have a shipping address, billing address, default shipping option, and a credit card authorization. You can edit these options by logging into your account and editing your account preferences. If the 1 Click Checkout is not currently available, you can usually log into your account and complete the normal checkout process to make sure the 1 Click Checkout option is available next time you checkout.
If you pay with PayPal, unfortunately you cannot use 1 Click Checkout. PayPal requires you to login on their site to complete a PayPal purchase, so we cannot complete a 1 Click Checkout for PayPal orders.
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14. How does the UK Value-Added Tax (VAT) affect my orders? At this time, we will only be able to accept orders that meet or exceed $180 to meet the needs required by the United Kingdom. By doing this, we streamline the process of ordering with your package avoiding delays and allowing entry to the UK via customs.
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15. Will you be collecting sales tax on my order? We are required to collect sales tax for orders purchased in or shipped to addresses in the following states: AK, AR, AZ, CA, CO, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, OH, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
We are also required to collect tax for orders shipped to the following country: United Kingdom.
The Jimmy Beans Wool warehouse and retail store exist in Reno, Nevada. As a result, we have always been, and continue to be, required to collect and submit sales tax for purchases in our store and for orders shipped to Nevada addresses.
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16. Can I pay with a personal check or money order instead of using a credit card? We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for an amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!
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17. Will Jimmy Beans Wool wind my yarn for me? Yes! We are happy to wind any and all hanks of yarn in your order! The first 3 hanks are free, provided they are 500 yards or less. If you would like more than 3 hanks wound, we charge $2.00 per additional hank.
For hanks in excess of 500 yards, we will wind one skein for free. Then each additional one will be a $4.00 fee per hank. Please allow a 24 hour lead time for shipping on orders with requested winding service.
To request ball winding, just include it in the customer comments during checkout! If you only need 3 hanks or less wound, simply add "Please wind" in the order notes before you check out and we will take care of the rest! If you need more than 3 wound, let us know that you are okay with the additional winding charges and we will apply them to your order. Please note that we do not automatically wind yarn in hanks for an order. You must request the yarn winding in each order.
If you have multiple orders that need yarn winding, just include it in the notes for each order. The winding policy is then applied for the shipment instead of the order. So we will wind 3 skeins per shipment for free!
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1. What if I would like to return an item?
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2. Will I be refunded on the shipping to return an item?
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3. How much time do I have to return an item?
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4. Can books and patterns be returned?
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5. Can sale items be returned?
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6. What if I break a knitting needle? Is there a warranty against breakage for needles?
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1. What if I would like to return an item? Mail back the unused items you would like to return in the product's original packaging and labels to our Reno store. The address is: Jimmy Beans Wool, 891 Trademark Drive, Reno, NV 89521. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return. Click here to see our contact information
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2. Will I be refunded on the shipping to return an item? No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.
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3. How much time do I have to return an item? We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your projects and will do everything we can to make sure your buying experience at Jimmy Beans Wool is a great one!
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4. Can books and patterns be returned? No, books and patterns cannot be returned.
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5. Can sale items be returned? No, sale items cannot be returned.
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6. What if I break a knitting needle? Is there a warranty against breakage for needles?
Have you had the frustration of a needle breaking in the middle of a project? Or worse, in the middle of a row?? If you have, you'll understand why we want to remind you of our broken needle exchange policy! Please check out our Broken Needle Exchange Policy page for more information.
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1. What do I receive if I refer someone?
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2. How will I be notified when someone I refer makes a purchase?
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3. Do I need to have an account with Jimmy Beans Wool to get a referral coupon?
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4. Does the person that I referred need to to create their own account in order for me to receive my $15 coupon?
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5. What if I have previously set up an account, but did not enter who referred me?
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6. Are there any other terms and conditions I should know about?
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1. What do I receive if I refer someone? You will receive a $15 off one entire order coupon that is valid for 3 months as a thank you! You will receive this coupon after the person you referred makes their first purchase.
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2. How will I be notified when someone I refer makes a purchase? You will receive an email with your new $15 off coupon code included. The email will not contain any information about the person who you referred. Jimmy Beans Wool values your privacy and confidentiality as much as our own. We only use your information in the same way we would want a retailer to use ours. Keeping personal information secure and confidential is our #1 priority (right next to providing wonderful products, great prices, amazing customer service, and fast shipping!)
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3. Do I need to have an account with Jimmy Beans Wool to get a referral coupon? Yes, you must have an account with us in order to receive the $15 off coupon. This is required because the coupon codes are created specifically for you. Also, we never send unsolicited emails, so if we do not have your account contact information, we will not be able to notify you about the newly created coupon! Plus, setting up an account is easy. You can set up your own account here.
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4. Does the person that I referred need to to create their own account in order for me to receive my $15 coupon? No. The person you referred does not need to create an account, but with all the benefits available to account holders we would recommend it! Plus, they will need an account set up to receive their $15 referral coupon after hopefully telling friends and family about us, so might as well set the account right away!
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5. What if I have previously set up an account, but did not enter who referred me? No problem, simply log in to to your account and edit your personal options. You can change the "heard about us" fields to "referral by friend" and enter your friend's email address. Next time you place an order, the person that referred you will receive their coupon as a thank you!
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6. Are there any other terms and conditions I should know about?
- If we cannot find the person's account who referred you, then we will not be able to create a coupon. So, please double check their email address!
- The referrer will only receive 1 coupon per person referred. Meaning, if one person refers 3 people that make purchases they will receive 3 different coupons that can be used on individual orders. The referrer will not, however, receive multiple coupons if the same referred person makes multiple purchases.
- You cannot refer yourself. We are offering this promotion as a way to say thank you for helping notify others about our store. Please do not abuse this offer, or we will be forced to stop making it available. We're sure it will not be a problem! Thank you for your understanding!
- We reserve the right to end this referral program at any time. If we need to end the program, coupons already created are still valid until up to their original expiration date.
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1. How do I make sure to receive a reward?
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2. How and when can I redeem my rewards?
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3. Do I need to have an account with Jimmy Beans to receive rewards?
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4. How are rewards calculated?
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5. When are rewards calculated?
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6. What if I have a question about one of my rewards?
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7. How can I review my currently pending and past rewards?
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8. What are "pending" rewards?
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9. When do your quarters end?
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10. What if I've already ordered, but didn't create an account? Can I still get credit for
those orders?
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11. Why do my Jimmy Beans Bucks automatically apply to my Club Subscriptions?
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12. Are there any other terms and conditions I should know about?
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1. How do I make sure to receive a reward? In order to receive the 5% account credit, you must have an account with us and remember to log in to your account during the checkout process (or mention your account while making purchases in the store or over the phone). Since the quarterly account credit is created specifically for your account, you will need to have set up an account with us. Setting up an account is easy and free. The account credit will be for 5% of eligible purchases during the quarter. The rewards are valid through the end of the current quarter (around 90 days from the date the rewards are created.)
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2. How and when can I redeem my rewards? You will receive an email with your new reward amount within a few days of a quarter end. Our quarters end March 31st, June 30th, September 30th, and December 31st. The reward credit will be placed in your account just after the end of every quarter and email notifications will go out over the next few days. The reward account credits are valid through the end of the current quarter. When you are placing an eCommerce order, log into your account (as you normally would) and your available account credits will appear on step 4 out of 5 during the checkout process. You can also log into your account and view your pending and currently available rewards in the Jimmy Beans Bucks Rewards Summary.
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3. Do I need to have an account with Jimmy Beans to receive rewards?
Yes, you must have an account with us in order to receive the rewards.
This is required because the account credits are created specifically for you.
Also, we never send unsolicited emails, so if we do not have your account contact
information, we will not be able to notify you about your rewards! Plus,
setting up an account is easy, free, and completely confidential.
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4. How are rewards calculated?
Jimmy Beans Bucks are calculated as follows for orders and returns during the quarter being calculated.
The rewards rate is 5% of the following:
Subtotal of your shipped/delivered orders (not including shipping and tax)
- minus Gift certificates purchased (note: Jimmy Beans Bucks may later be earned by
the gift certificate recipient when the gift certificate is redeemed)
- minus Reward account credits used to pay for orders. - minus Subtotal of your returns
-------------------------------------- = Total Jimmy Beans Bucks account credit
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5. When are Jimmy Beans Bucks calculated?
Pending rewards are calculated and created when your order is shipped,
but are not available for use until the end of the quarter.
Once your order has shipped, your Jimmy Beans Bucks will appear in your account as "Pending."
Our quarters end March 31st, June 30th, September 30th, and December 31st. Your Jimmy Beans Bucks
will then be available for use on April 1st, July 1st, October 1st, and January 1st.
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6. What if I have a question about one of my rewards? As always, please contact us with any questions!
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7. How can I review my currently pending and past rewards?
Simply log into your account and view your pending and currently available rewards in the "Rewards Summary".
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8. What are "pending" rewards? Pending rewards are rewards earned during the current quarter. These pending rewards have not yet been compiled into your end of quarter account credit reward (available for use on future orders). Pending rewards will all add up to the account credit created when the rewards are processed at the end of a quarter. They are not available for use in a new order until the end of quarter processing occurs.
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9. When do your quarters end? Our quarters end March 31st, June 30th, September 30th, and December 31st. Within a few days of the end of a quarter, your latest reward will be available for use in our store, over the phone, or with eCommerce orders. Just make sure to log into your account while ordering!
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10. What if I've already ordered, but didn't create an account?
Can I still get credit for those orders?
Yes! We are happy to set up an account and link your orders from the current quarter to that account
(please note that we are only able to link orders from the current quarter, not previous quarters).
First,
create an account. After you have created an account, email your order number(s), account email address
and full name to: support@JimmyBeansWool.com and write
"Link Orders to Account" in the subject line. We'll take care of the rest!
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11. Why do my Jimmy Beans Bucks automatically apply to my Club Subscriptions?
Jimmy Beans Bucks automatically apply to any Club Subscriptions that go out within the quarter to assure no reward is left behind! Your rewards will only be applied as your club subscriptions ship out, meaning you can still use them on other orders before the ship date.
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12. Are there any other terms and conditions I should know about?
- Rewards are not transferrable to other customer accounts. Rewards from multiple accounts cannot be combined.
Of course, if your email changes,
just login to your account, update the email address and everything will now be associated with your new account. Feel free to contact us if you need assistance updating your email address.
- You cannot redeem your reward for cash. The rewards are only available to be used as account credits during new orders.
- Rewards cannot be applied to previously existing orders. You can only use your rewards on new orders placed after the reward account credit generation date (the end of every quarter as mentioned above).
- We reserve the right to end this reward program at any time. If we need to end the program, rewards already created are still valid until up to their original expiration date.
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1. How quickly will my order be shipped?
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2. What does Free US Shipping mean?
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3. How much is shipping within the United States?
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4. How do you ship to addresses within the United States?
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5. Can I ship to an address outside the United States? If so, how much will shipping cost?
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6. How do you ship to addresses outside the United States?
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7. What if I would prefer expedited shipping?
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8. How can my package be tracked if it does not arrive and how would signature confirmation help?
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9. Can I pick up my order in your store?
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10. Do UPS shipments have any restrictions?
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1. How quickly will my order be shipped? Our warehouse operations run every day of the week, so we make it our goal to get your order shipped out within 24 hours after it's placed. If there is an issue with your order, such as a declined credit card or out of stock items, we will be sure to email you within that same timeframe to offer you solutions and estimates for when we expect to be able to complete your order.
Please keep in mind that we do not receive UPS pick-ups on the weekend, and we also do not receive USPS pick-ups on Sundays, so this may add an extra day or two to your shipping time.
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2. What does Free US Shipping mean? Customers who spend $100+ on JimmyBeansWool.com earn free US shipping! These packages ship via USPS Ground Advantage, which guarantees a shipping time of 2-5 days anywhere in the United States.
At times, it may be more cost-effective for us to ship your package via an upgraded shipping option (USPS Priority or UPS). We will do this occasionally and without notice but hope you enjoy getting your package a bit earlier than promised!
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3. How do the "Flat Rate" shipping options work within the United States?
- We are happy to offer FREE Flat Rate Domestic shipping for all orders over $100!
- We ship both Flat Rate and non-Flat Rate packages as quickly as possible!
- For any Flat Rate shipping options, your package will ship out through the US Postal Service (USPS).
- At our own discretion, your package may also be shipped through UPS depending on the destination and weight of your package. If you would prefer to have your package sent only through UPS, you must choose a UPS Shipping option at checkout.
- Every package we send includes a USPS or UPS tracking number which can be tracked on their respective websites. Delivery tracking will show if a package is delivered to your address, but not that you actually signed for and received the package.
- You also have the option to choose Flat Rate with Signature Confirmation shipping at checkout (if you are within the United States). This option means the package will not be left at the address without a signature.
- Signature Confirmation is also available with UPS shipping for an additional $3.10. If you have selected a UPS shipping option and would like to add Signature Confirmation, please leave a note in your order or email us at support@JimmyBeansWool.com.
- Flat Rate means the package weight does not affect the shipment prices. You can order as much as you like for the same low price!
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$0 - $99.99 |
Flat Rate |
$7.00 |
$100 and up |
Flat Rate |
FREE |
$0 - $99.99 |
Flat Rate with Signature Confirmation |
$10.10 |
$100 and up |
Flat Rate with Signature Confirmation |
$3.10 |
All |
UPS Ground |
Actual Cost |
All |
UPS 3 Day Select |
Actual Cost |
All |
UPS 2nd Day Air |
Actual Cost |
All |
UPS Next Day Air |
Actual Cost |
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4. How do you send the "Flat Rate" packages to addresses within the United States? We use US Postal Service for most domestic shipments and all international shipments. The US Postal Service has handled our shipping for many years, and has proven to be both reliable and fast in their package delivery. Believe it or not, the USPS is almost always faster than UPS due to our shipping location. We have frequently seen packages sent from our store arriving in the East Coast via USPS within in a couple of days!
At our own discretion, we may also decide to ship your package via UPS based on the destination and weight of your package. If you would like to make sure your package is shipped via UPS, please choose a UPS option during the checkout process. Some restrictions may apply. Please see #9 below for the full list of UPS shipment restrictions.
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5. Can I ship to an address outside the United States? If so, how much will shipping cost?
Yes, you can! The sun never sets on Jimmy Beans Wool and we'll gladly ship orders all around the world. We ship all international packages via the US Postal Service (USPS). International shipping is generally more expensive than domestic shipping, so we do ask that our international customers pay the actual cost of shipping, which is based on the weight and destination of your order.
When you place your order, the shipping field will be filled in automatically with a placeholder $7.00 charge. Once your order is pulled, we will email you a shipping quote that outlines your shipping options. Then we wait patiently for your approval on the shipping method. We do not charge or ship your order without this approval. So if it turns out to be too pricey, then you have the opportunity to cancel the order.
We offer two different international shipping methods, USPS First Class International and USPS Priority Mail International.
With both methods, you will be sent USPS tracking number so you can follow the progress of your order. The main difference between the methods is primarily delivery time. Priority Mail International will generally take between 6-10 days to arrive, while First Class International packages can take up to 3 weeks.
Please note that if your package weighs in over 4lbs (~2kgs), we will only have the option to ship your order through USPS Priority International.
If you would like to try to estimate your package shipping price, you can use the International Price Calculator offered by USPS.
As always, please let us know if you have any further questions regarding international shipping.
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6. How do you ship to addresses outside the United States? We will send you a shipping quote for both USPS First Class International and USPS Priority Mail International. You can choose the shipping method you prefer. You will receive an email confirmation when the package is shipped. At this time, USPS is our only shipping option for international orders.
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7. What if I would prefer expedited shipping? For domestic shipping, we offer several expedited shipping options through UPS. UPS Expedited Shipping includes 3-Day Select, 2nd Day Air, and Next Day Air (UPS Ground is not considered an expedited shipping option). If you would like expedited shipping, please choose the UPS shipping option you prefer during the checkout process. UPS expedited shipping is available for any domestic addresses in the United States. UPS shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.
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8. How can my package be tracked if it does not arrive and how would signature confirmation help? Signature confirmation means your package will not be delivered until you sign for it. We recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside or in a common area. We include tracking with all shipments, and this will show whether a package has been delivered to your address.
We cannot be held responsible for packages delivered to your address but not received, but we are always happy to help resolve any issues regarding shipping. If your package has been marked as delivered and it is after 2 weeks past the date it shipped, then please contact our customer service and we can arrange a replacement for you.
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9. Can I pick up my order in your store? Of course! You can always feel free to pick up your order in our Reno store location during normal business hours as posted on our contact us page. If you are interested in picking up your order, please leave a note on your order during the checkout process, or you can also call or email our customer service team, and we can hold your package aside. You will receive a phone call or email once your order is ready for pickup!
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10. Do UPS shipments have any restrictions? UPS Ground shipping is only available for the 50 United States. UPS Ground shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.
UPS expedited shipping is only available for the 50 United States. UPS expedited shipping includes all shipment types except UPS Ground. UPS expedited shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses. UPS may require an additional day to deliver packages to addresses in rural Alaska and Hawai'i.
UPS "Guaranteed Delivery" times assume your order is placed by 2:00pm Pacific Time. Orders placed after this cutoff time will still be shipped as soon as possible, but UPS will not pick up the package until the next UPS business day. UPS business days do not include weekends and holidays.
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1. How does Jimmy Beans Wool use my personal information?
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2. How can I give you input on the site?
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3. Where do I find information about special events and happenings at Jimmy Beans Wool ?
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4. How can I update my email notification options and preferences?
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5. Who are those extremely good looking fellas that adorn your site?
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1. How does Jimmy Beans Wool use my personal information? We only use your personal information to send your order and charge your credit card. We would never buy or sell personal information including email addresses. We will send out a monthly newsletter to all customers on our mailing list. The only way to be on the mailing list is to have signed up in our store, on our newsletters home page, or by creating an account and choosing to receive newsletters. You can update your notifications any time.
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2. How can I give you input on the site? Please contact us with any and all input so we can continue to improve our site!
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3. Where do I find information about special events and happenings at Jimmy Beans Wool ? We have a lot of fun things going on, both at the store and abroad! You can keep track of what we are up to on our Events page. You can also follow us on our Blog, on Facebook, and on Twitter.
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4. How can I update my email notification options and preferences?
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5. Who are those extremely good looking fellas that adorn your site? First of all, they sure are good looking guys. They are Jimmy's dogs named Wiley and Buddy. Wiley is a greyhound and german shepherd mix and he's on the left. Buddy is a border collie mix and he's on the right.
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1. What is the Wool Watcher?
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2. How long are products listed on the Wool Watcher?
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3. Can I return my order?
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4. How can I avoid multiple shipping charges for multiple orders?
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5. When will my order ship?
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6. How can I find out what product will be listed next?
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7. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
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8. Once I put a Wool Watcher item in my cart, will the price always be valid?
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9. Are there mixed dye lots?
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10. Can I cancel a Wool Watcher order?
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11. Can you wind my Wool Watcher order for me?
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1. What is the Wool Watcher? The Wool Watcher is a rotating list of crochet and knitting products available at extremely low prices for short periods of time. As soon as a product listing time runs out another product will automatically be displayed. The Wool Watcher also moves on to the next product if a product sells out. Meaning, that if someone buys all of the available inventory of a product the next product automatically appears.
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2. How long are products listed on the Wool Watcher? Products are listed until time runs out (initially, products are listed for 15 minutes, but this may change at any time) OR until the product sells out. The next product automatically appears if someone buys all of the available inventory for the listed product. If inventory is left, you will see it return to its regular price after its time in the queue has passed. So act fast!
If a product oversells and you were not the first to check out, the item will be removed from your order.
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3. Can I return my order? ALL Wool Watcher purchases are final sale. We will not accept returns of any Wool Watcher sales.
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4. How can I avoid multiple shipping charges for multiple orders? If you would like to save on shipping costs and have your Wool Watcher orders shipped together, we are happy to do so.
Please make the request when checking out by writing "combine all orders for Friday" in the extra order information field on step 4 of 5 during the checkout process. As a reminder, for U.S. orders less than $100, we charge a $7 Flat Rate fee. U.S. Flat Rate shipping is free if your combined orders exceed $100. International orders will still pay actual shipping charges.
If you purchase items outside of Wool Watcher from our website, those items will be pulled and shipped separately.
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5. When will my order ship? We will combine all of your orders placed before the end of Friday, June 14th (11:59 pm Pacific Time) and ship them by the end of June/early July.
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6. How can I find out what product will be listed next? There is no way for you to find out what will be listed next -- that's part of the excitement of the Wool Watcher!
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7. Once I put a Wool Watcher item in my cart, can anyone else buy those items? Yes. You need to complete the checkout process and see your order confirmation page to be sure the products ordered are just for you. Simply putting them in your cart without checking out does not mean they are reserved for you. So, if you definitely want to buy a product make sure to check out right away!
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8. Once I put a Wool Watcher item in my cart, will the price always be valid? No. The price will be valid until the Wool Watcher listing for the product is over. Once the Wool Watcher moves on to the next product prices reset to what they were before the incredible Wool Watcher discounts were applied. So, if you definitely want to buy a product at the price shown in the Wool Watcher, make sure to check out right away!
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9. Are there mixed dye lots? Wool Watcher customers may receive mixed dye lots if they are the only ones available, and our trained staff deems them a close enough match. However, our team will always try to find matching skeins/balls of yarn if the situation allows it.
No requests will be taken for One-Of-A-Kind skeins offered.
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10. Can I cancel a Wool Watcher order? Unfortunately, the nature of the Wool Watcher queue means we cannot accept cancellations. When you place your order, it removes the item from the queue and reserves it for you, so other Wool Watchers cannot purchase it. As a result, once a Wool Watcher order has been placed, it will go out on the subsequent Friday without exception. (Besides, many of these items are only available in very limited quantities and we'd hate for you to miss out on them!)
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11. Can you wind my Wool Watcher order for me? We do not offer winding services for Wool Watcher orders.
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1. How do I sign up for a Jimmy's Club ?
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2. How do I send a Club subscription as a gift?
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3. Can I check out with two different subscriptions in the same order?
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4. Does the monthly club ever expire?
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5. Will the gift subscription automatically renew once it is finished?
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6. Can you ship these clubs out internationally?
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7. I didn't subscribe right away, and now I've missed out on a few months! How do I order previous months with my subscription so I can fully participate in the project?
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8. Can I pause/skip a month without canceling my subscription?
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9. What payment methods can I use for my subscription?
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10. How do I update my payment information on my existing subscription?
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11. When am I charged for my subscription?
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12. When will my subscription ship?
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13. Do I get a choice of fiber content or color for my subscription?
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14. If I place an order for both a subscription and other items, will they ship together?
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15. What method will be used to ship my subscription each month?
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16. Are there any shipping charges with my subscription?
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17. How do I make changes to the shipping and/or billing address on my existing subscription?
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18. Can I have my subscription order held for combined shipping or for retail pick up?
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19. What is your return policy for my monthly shipment?
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20. What does it mean when my club is "wait-listed"?
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21. How do I cancel my club membership?
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22. Help! I lost the paper copy of my pattern. How do I find the digital version?
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23. Can you wind my yarn before you send my subscription out to me?
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1. How do I sign up for a Jimmy's Club subscription? A listing of our Clubs can be found here. From the individual club page you wish to subscribe to, simply choose from the dropdown and add the subscription option to your cart and continue through check-out normally. Options labeled Auto-Renew Subscription will renew automatically each month. Options not labeled in this way are one-time purchases and will not auto-renew when the time window (6 and 12 months) completes. Another great way to sign up is to give us a call! We are always happy to set up your subscription over the phone. Jimmy's Shawl Club and Jimmy's Blanket Club are 12 month progressive projects, so orders placed throughout the year after the start date will be shipped (and charged for) the contents of the month(s) you've missed in order to ensure you have all you need to complete the project. Our Jimmy's Sock Club and Jimmy's Needles and Notions Club run on a 6-month and 12-month time frame respectfully, though they do not include progressive projects. Please sign up before each of the following dates to make sure that you get this month's shipment!
Jimmy's Sock Club: 1st - 5th of each month
Jimmy's Blanket Club: 10th - 15th of each month
Jimmy's Needle and Notions Club: 15th - 20th of each month
Jimmy's Shawl Club: 25th - 30th of each month
For example, if you sign up for Jimmy's Blanket Club on October 9th, you'll receive your first shipment in October. If you sign up on October 10th through November 9th, your first shipment will be in November.
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2. How do I send a Club subscription as a gift? Gifting a subscription is easy! Just place an order like you normally would, making sure to put the recipient's address in the shipping field. We will email the email address used to place the order to let you know when the gift subscription will start. If you want to include any special instructions for us, you can do so in the comments field upon checkout. Easy peasy!
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3. Can I check out with two different subscriptions in the same order? At this time, our system can only accommodate one subscription per order. If you would like multiple subscriptions, say, one for you and one for a friend, please place separate orders for each.
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4. Does the monthly club ever expire? No, the monthly subscription will continue to renew each month until the end of the year unless you decide to cancel. The monthly subscription option will be automatically renewed for successive monthly periods and your payment method will automatically be charged until you cancel. You may cancel your subscription at any time by emailing us at support@JimmyBeansWool.com or by calling us toll free at (877)529-5648.
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5. Will the gift subscription automatically renew once it is finished? No, they are not automatically renewed. If you decide you would like to continue with our subscription service after your 6 or 12 month run has expired, feel free to order a monthly recurring subscription option, which you can cancel at any time, or simply purchase another one of our gift subscriptions.
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6. Can you ship these clubs out internationally? Yes, we do! Please give us a call toll free at (877)529-5648 or shoot us an email at support@JimmyBeansWool.com for a shipping quote.
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7. I didn't subscribe right away, and now I've missed out on a few months! How do I order previous months with my subscription so I can fully participate in the project? No worries! For each progressive project, as long as supplies last, we'll get you caught up by sending you (therefore charging you right away) what you've been missing for the subscription automatically.
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8. Can I pause/skip a month without canceling my subscription? Unfortunately, at this time, our system does not accommodate this service. You can cancel at any time, and when you are ready to get going again, please feel free to sign up on our website or give our customer service department a call toll free at (877)529-5648.
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9. What payment methods can I use for my subscription?
For our subscription programs we can currently only accept credit cards as the method of payment.
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10. How do I update my payment information on my existing subscription? Please give us a call toll free at 877-529-5648, and we'll be sure to update your information over the phone. Unfortunately, we do not have a way to update your payment information online at this time.
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11. When am I charged for my subscription? If you purchase a gift subscription, you will be charged the full amount for the subscription within 24 hours of the order being placed.
If you select one of our monthly options, you will be charged between the following times every month for each club until you cancel:
Jimmy's Sock Club: 1st - 5th of each month
Jimmy's Blanket Club: 10th - 15th of each month
Jimmy's Needle and Notions Club: 15th - 20th of each month
Jimmy's Shawl Club: 25th - 30th of each month
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12. When will my subscription ship? Your subscription will ship between the following dates each month:
Jimmy's Sock Club: 1st - 5th of each month
Jimmy's Blanket Club: 10th - 15th of each month
Jimmy's Needle and Notions Club: 15th - 20th of each month
Jimmy's Shawl Club: 25th - 30th of each month
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13. Do I get a choice of fiber content or color for my subscription? At this time, we are not able to take special fiber requests or any special request for our clubs. We understand that there are those that may have certain fiber allergies, and we apologize for the trouble. Subscribers should anticipate that there will be wool included with each of the bags for the foreseeable future. As for colors, the yarns chosen within the club will complement one another or reflect the theme of the club colorway.
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14. If I place an order for both a subscription and other items, will they ship together? We will automatically ship out any available items in your order other than the subscription. The subscription will ship separately when our next shipments are scheduled to go out.
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15. What method will be used to ship my subscription each month? Your subscriptions will be shipped via USPS First Class Shipping for domestic customers.
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16. Are there any shipping charges with my subscription? Shipping charges for our customers are built into most subscriptions. However, if you are an international customer, you will have your choice between First Class or Priority shipping options. We'd love to work something out!
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17. How do I make changes to the shipping and/or billing address on my existing subscription? If you update your address in your account, it will not change your subscription shipping address. Please give us a call toll free at 877-529-5648, and we'll be sure to update your information over the phone. Unfortunately, we do not have a way to update your subscription shipping or billing information online at this time.
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18. Can I have my subscription order held for combined shipping or for retail pick up? Subscription orders are charged and shipped out separately, in a process that is mostly done automatically, so they cannot be combined with any additional items, or held for pickup by our local customers. These subscriptions are also not eligible for our "Hold for Friday" shipping option - please check our Wool Watcher Section.
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19. What is your return policy for my monthly shipment? We do accept returns for subscriptions, as long as all the components for that month are present and the yarn is unused. We ask that if you are returning your subscription, to let us know, so that we may cancel future shipments.
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20. What does it mean when my club is "wait-listed"? We cap the number of subscribers each month at a certain amount, so if you are wait-listed, it simply means we do not have room in our subscription program for you at this time, but will add you as soon as there is an opening.
Once you are added, you will be notified via email when you can expect your first subscription order to ship.
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21. How do I cancel my club membership? The monthly subscription option will be automatically renewed for successive monthly periods and your payment method will automatically be charged until you cancel. You may cancel your subscription at any time by emailing us at support@JimmyBeansWool.com or by calling us toll free at (877)529-5648.
Please remember, we cannot cancel a package already in transit, so you would need to cancel prior to your monthly package being sent out from our warehouse. But please contact us right away if this happens, we can always try to make things work!
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22. Help! I lost the paper copy of my pattern. How do I find the digital version? Not a problem! If you signed up for your subscription within an account, you should be able to access your pattern when in your account page. Please look under "Order Related Options" for the link that says "Subscription PDFs".
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23. Can you wind my yarn before you send my subscription out to me? Unfortunately, due to the automated nature of our shipping system, we are unable to isolate your order to make this happen. Sorry!
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1. What is California Proposition 65 (Prop 65)?
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2. Why does the product I purchased contain a warning?
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3. How does California Proposition 65 differ from federal regulations under the Consumer Product Safety Improvement Act (CPSIA)?
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4. Does California Proposition 65 apply to all products?
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5. What is the purpose of a California Proposition 65 Warning?
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6. What chemicals are identified by California?
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7. Is the product safe?
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8. What about similar products with no warning labels?
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9. Where can I get more information?
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1. What is California Proposition 65?
- CA Proposition 65, a ballot initiative passed in the state of California twenty-five years ago, is a law unique to California. It requires all sorts of businesses and establishments to post warning signs because the food, drinks, paint on the walls, air, or products they sell contain any one of 935 chemicals that may be on a list that California has determined cause cancer or reproductive harm. The warning signs and labels are meant to warn consumers of possible exposure before they frequent an establishment or purchase a product.
- As a result, Californians regularly and routinely see warning signs and labels on thousands of buildings, restaurants, and common products - including household, outdoor, hobby, leisure, business supplies, and even gas, foods and wines. Due to the nearly 1000 chemicals included on the list, most places and products are at risk of containing one or more of the target chemicals.
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2. Why does the product I purchased contain a warning?
- In the USA, the same distribution channels serve all fifty States. From a practical standpoint, due to the nature of how businesses distribute their products across the nation, they cannot predict which exact product may end up being sold to someone in California, so they place warnings on all of their products or risk being targeted by specialized professional plaintiffs and their attorneys for devastating lawsuits. Therefore, consumer products in the other 49 States may also display such warning labels. No doubt, consumers see Prop 65 warnings at retail, mail order or internet sales of products regardless of what State they're in.
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3. How does California Proposition 65 differ from federal regulations under the Consumer Product Safety Improvement Act (CPSIA)?
- Unlike the nationally followed CPSIA regulations, Prop 65 does not ban the presence of the listed chemicals in products, but does require a warning label or sign if the product may possibly be sold to a consumer in California.
- Prop 65 regulation is based upon warning about 'exposure' to chemicals. Exposure is determined by very many factors, such as containment, level of presence, method of absorption, probable frequency of use, chemical level in relation to how a consumer comes in contact with the substance and the duration of contact. This is a nebulous and complex approach, fraught with random unproven assumptions - and it is prohibitively expensive for businesses to prove the negative, the absence of risk!
- Prop 65 gives so-called "private citizen enforcers" (often referred to as bounty hunters) the power to enforce the law. Generally lawyers and their 'repeat use plaintiff litigants', having a propensity to "work the system", are the actual 'citizen enforcers', and they get a cut of every penalty businesses are forced to pay plus enormous sums of attorney fees and costs. It's a very lucrative field for the 'private enforcers'. Businesses often opt to put Prop 65 warnings onto any product remotely probable for litigation as a precaution against lawsuits, and because a trace amount of one of the 935 listed chemicals may be present in some component of the product (e.g. the stop point of a zipper, or a hook). No other law gives 'citizen enforcers' such authority.
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4. Does California Proposition 65 apply to all products?
- Yes, Prop 65 applies to all consumer products, both children's and adult products, sold in California.
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5. What is the purpose of a California Proposition 65 Warning?
- The logic of a Proposition 65 Warning is to notify California consumers of a potential risk, enabling them to decide on their own if they want to purchase or use the product. A Proposition 65 warning does not necessarily mean a product is in violation of any product-safety standard or requirement in the rest of the nation or world.
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6. What chemicals are identified by California?
- In 2015, over 935 chemicals are on California's official list. For general information on a CA Prop 65 list of chemicals and review FAQs from The California regulatory OEHHA's website, please access: https://oehha.ca.gov/proposition-65.
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7. Is the product safe?
- Even the Regulatory Office (OEHHA) for Proposition 65 states on its website that, just because there is a Prop 65 required warning on a product, that does not necessarily mean a product is in violation of any product-safety standards or requirements.
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8. What about similar products with no warning labels?
- You can't assume that products without warning labels are chemical free or exempt from the Prop 65 warning requirement. It's possible that the product isn't sold in California - the only state that requires this warning label. And some companies only put the labels on products that will be sold in California, so you won't see them unless you buy the product there. Finally, older products sold prior to when the labeling requirement went into effect, may also contain the listed chemical(s).
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9. Where can I get more information?
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