Unfortunately, we were unable to bring customer account credits over to our new platform - but don’t worry, we can get them for you! Please contact our Customer Service department for help with account credits.

With the change to the new website, we migrated 2 years worth of account order history. If you would like access to your older orders, please reach out to our Customer Service department - we would be happy to help! 

Jimmy Bean Bucks will load into your account after an order you placed ships out of our facility. Please note: If you return an order, the Jimmy Bean Bucks will be subtracted from your account.

Yes! In addition to receiving your Jimmy Beans Bucks throughout the year, at the end of each quarter, you'll also receive one Free U.S. Flat Rate shipping coupon if your shipping address is within the United States. You will receive free shipping coupons via email.

We will be implementing a new feature in 2025 to help you better manage your subscriptions- stay tuned!

We only use your personal information to send your order and charge your credit card. We would never buy or sell personal information including email addresses. We will send out a monthly newsletter to all customers on our mailing list. The only way to be on the mailing list is to have signed up in our store or by creating an account and choosing to receive newsletters. You can update your notifications any time.

Please contact us with any and all input so we can continue to improve our site!

We are actively working to make the sketchbook available again, but unfortunately, with our new platform, we are unable to add the beloved sketchbook feature to our new website at this time. 

However, we found a solution to help with your fiber-deciding needs in the meantime!

Building Your Sketchbook
Step 1) When you are on a product page, click the down arrow on “Add to Wishlist” and select “Create another Wishlist”.

Step 2) Create a second Wishlist in your account (give it a fun name!) and add the yarns you’d like to view before making your purchase.

Step 3) Next time you want to add something to your new sketchbook, use the drop-down arrow and select the wishlist you are using as your sketchbook. This will give you a better idea of how certain colors match with each other.

We have a lot of fun things going on, both at the store and abroad! You can keep track of what we are up to on our Events page. You can also follow us on our Blog, on Facebook, and on Twitter.

• If you have an account, you can log in to to your account and edit your personal options.
• If you don't have an account, you can update your notification options for all of our email lists.

First of all, they sure are good looking guys. They are Jimmy's dogs named Wiley and Buddy. Wiley is a greyhound and german shepherd mix and he's on the left. Buddy is a border collie mix and he's on the right.

• Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
• We have also been approved for the BBB Online Reliability Seal program.
  Please take a look at the BBB Online Reliability Requirements here. You can view the status of our account by clicking on the BBB Accredited Business logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
• We use Sectigo for our secure encryption requirement for every page and element of our website. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You can check the validity of our account, business, and SSL certificate by clicking on lock in your browser address bar.
• We are approved by TrustedSite (formerly Mcafee Secure) website security verification programs. TrustedSite helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.

Feel free to call us to place orders over the phone. Please contact us.

Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans Wool and we do everything we can to protect you.

• The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
• You can see in your browser address bar that the URL on our website always starts with "https://www.JimmyBeansWool.com/". This shows all information transferred between your browser and our server is securely encrypted and, therefore, cannot be read by any third party.
• You can also right click and view the "properties" from any page on our website. From the properties window, you can view information about the SSL certificate being used and see the status is "OK".
• We use Sectigo for our secure encryption requirement for every page and element of our website. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You can check the validity of our account, business, and SSL certificate by clicking on lock in your browser address bar.
• We are approved by TrustedSite (formerly Mcafee Secure) website security verification programs. TrustedSite helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.

You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.

You change the value in the quantity column by clicking the - or + buttons, or by clicking the and number and typing your desired amount. This will update the quantity for that line item.

We will charge your credit card when you place your order.

We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us:

• Try searching for a product using the search bar near the top of every page.
• Click on a header across the top such as "yarn", "tools", "patterns", etc. This will take you to the home page for that product type where you can search based on a number of criteria, or by typing in any words you would like
• While on a product page, a number or related products or recommended products will appear towards the bottom of the page. Click on any of these products to view their details!

Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.

Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart, it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.

Yes. There is a PayPal option available in our checkout process. You can choose the "check out with PayPal" option from either step 1 or step 3 (of 5) in the checkout process. You will be taken to the PayPal site to enter your PayPal login information. Please double check your shipping address in the PayPal system as this is where we will ship your order. After reviewing the order on the PayPal site, you will be brought back to our site to verify that the final order summary (complete with your shipping and tax totals) looks correct prior to actually submitting your order to us.

Your credit card security code, also known as the CVV2 code, is an added security feature to help protect you against online fraud. It is a 3 or 4 digit number appearing on your credit or debit card, next to your regular card number. The credit card security code helps protect both you and us against credit card fraud.

How to locate your card security code (CVV2):

If you are using Visa, Mastercard, or a Discover card, the code is a 3 digit number and is shown on the back of your card on the signature bar.

If you are using an American Express card, the code is a 4 digit number and is shown on the front of your card usually on the upper right hand side.

Yes, we do offer this service. Our handmade color samples include only solid or semi-solid yarns, however; we are unable to do this with any of our variegated yarns. Here are the prices and options:

The first 5 snips are free, with each additional sample being $0.50; we can send you up to 10 additional snips (15 total with the free samples) with free shipping.

The max is 20 snips (25 total with the free samples) for a flat rate of $10.00 plus $2.00 for shipping.

Since these color cards are handmade by us, we are unable to offer the entire collection.

At this time, we will only be able to accept orders that meet or exceed $180 to meet the needs required by the United Kingdom. By doing this, we streamline the process of ordering with your package avoiding delays and allowing entry to the UK via customs.

We are required to collect sales tax for orders purchased in or shipped to addresses in the following states: AK, AR, AZ, CA, CO, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, OH, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

We are also required to collect tax for orders shipped to the following country: United Kingdom.

The Jimmy Beans Wool warehouse and retail store exist in Reno, Nevada. As a result, we have always been, and continue to be, required to collect and submit sales tax for purchases in our store and for orders shipped to Nevada addresses.

We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for an amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!

Yes! We are happy to wind any and all hanks of yarn in your order! The first 3 hanks are free, provided they are 500 yards or less. If you would like more than 3 hanks wound, we charge $2.00 per additional hank.

For hanks in excess of 500 yards, we will wind one skein for free. Then each additional one will be a $4.00 fee per hank. Please allow a 24 hour lead time for shipping on orders with requested winding service.

To request ball winding, just include it in the customer comments during checkout! If you only need 3 hanks or less wound, simply add "Please wind" in the order notes before you check out and we will take care of the rest! If you need more than 3 wound, let us know that you are okay with the additional winding charges and we will apply them to your order. Please note that we do not automatically wind yarn in hanks for an order. You must request the yarn winding in each order.

If you have multiple orders that need yarn winding, just include it in the notes for each order. The winding policy is then applied for the shipment instead of the order. So we will wind 3 skeins per shipment for free!

You can read all of our shipping information and policies here.

You can view our full return policy here.

You can read all about our referral program here.

You can read all about our Jimmy Beans Bucks Rewards program here.

The Wool Watcher is a rotating list of crochet and knitting products available at extremely low prices for short periods of time. As soon as a product listing time runs out another product will automatically be displayed. The Wool Watcher also moves on to the next product if a product sells out. Meaning, that if someone buys all of the available inventory of a product the next product automatically appears.

Products are listed until time runs out (initially, products are listed for 15 minutes, but this may change at any time) OR until the product sells out. The next product automatically appears if someone buys all of the available inventory for the listed product. If inventory is left, you will see it return to its regular price after its time in the queue has passed. So act fast!

If a product oversells and you were not the first to check out, the item will be removed from your order.

ALL Wool Watcher purchases are final sale. We will not accept returns of any Wool Watcher sales.

If you would like to save on shipping costs and have your Wool Watcher orders shipped together, we are happy to do so.

Please make the request when checking out by writing "combine all orders for Friday" in the extra order information field on step 4 of 5 during the checkout process. As a reminder, for U.S. orders less than $100, we charge a $7 Flat Rate fee. U.S. Flat Rate shipping is free if your combined orders exceed $100. International orders will still pay actual shipping charges.

If you purchase items outside of Wool Watcher from our website, those items will be pulled and shipped separately.

There is no way for you to find out what will be listed next -- that's part of the excitement of the Wool Watcher!

Yes. You need to complete the checkout process and see your order confirmation page to be sure the products ordered are just for you. Simply putting them in your cart without checking out does not mean they are reserved for you. So, if you definitely want to buy a product make sure to check out right away!

No. The price will be valid until the Wool Watcher listing for the product is over. Once the Wool Watcher moves on to the next product prices reset to what they were before the incredible Wool Watcher discounts were applied. So, if you definitely want to buy a product at the price shown in the Wool Watcher, make sure to check out right away!

Wool Watcher customers may receive mixed dye lots if they are the only ones available, and our trained staff deems them a close enough match. However, our team will always try to find matching skeins/balls of yarn if the situation allows it.

No requests will be taken for One-Of-A-Kind skeins offered.

Unfortunately, the nature of the Wool Watcher queue means we cannot accept cancellations. When you place your order, it removes the item from the queue and reserves it for you, so other Wool Watchers cannot purchase it. As a result, once a Wool Watcher order has been placed, it will go out on the subsequent Friday without exception. (Besides, many of these items are only available in very limited quantities and we'd hate for you to miss out on them!)

We do not offer winding services for Wool Watcher orders.

You can read all about our subscription clubs here.

You can read about this warning here.